Kaiser Permanente

Achieving Kaiser Permanente quality

BACKGROUND: The Kaiser Permanente model of integrated health delivery is highly regarded for high-quality and efficient health care. Efforts to reproduce Kaiser's success have mostly failed. One factor that has received little attention and that could explain Kaiser's advantage is its commitment to and investment in nursing as a key component of organizational culture and patient-centered care.

PURPOSE: The aim of this study was to investigate the role of Kaiser's nursing organization in promoting quality of care.

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